Bpm'online service incorporates 2 cutting-edge applications, which can be used as separate aplications:

1. Bpm'online customer service - robust application to deliver omnichannel customer service and support. Features of bpm'online customer service: 360° customer view Omnichannel communications Agent workplace Case management Knowledge management Service catalogue Business process management Synchronization and integration System designer
2. Bpm'online ITIL service - innovative software with a comprehensive set of processes designed in compliance with ITIL best practices. Features of bpm'online ITIL service: Business process management Unified customer database Single point of contact Service catalogue Service level management Configuration management Incident and request management Problem management Knowledge management Change management Release management Synchronization and integration Customization and administrative tools Why to choose bpm'online service CRM solutions:
3. Leverage built-in processes - bpm'online service offers out-of-the-box processes based on industry best practices. Manage customer requests and automate service operations by following pre-defined processes for customer care excellence.
4. Manage omnichannel communications - personalize communications with your clients using bpm’online service. Manage all client requests in a single view no matter what channel they came from: phone, email, chat, social network or customer portal.
5. Engaging interface that users love - work is a pleasure with bpm’online service's clean and easy to use interface. The system provides effortless access to features and information regardless what device that is being used: phone, tablet or laptop. Thanks to the contextual display of information, you’ll see only the data needed for the current task, concentrating your attention on what’s important.