OTRS
OTRS is a leading cloud-based ticketing and process automation solution. It is used by service teams: IT, customer service, information security, corporate security, etc. The fully-managed solution means that your service management team is up-and-running quickly. It is completely customizable to your organization's needs, but some of our frequently requested features include: ? ITIL processes (We're a SERVIEW CERTIFIEDTOOL.) ? CMDB ? Tickets, queues, and access control ? Reporting and SLAs ? Workflows and automation ? Knowledge base ? Chat and channel integration ? Third-party integration ? Dynamic fields For customers seeking corporate security or ISMS solutions, OTRS AG also offers STORM and CONTROL. These solutions use OTRS as their foundation, but incorporate specialized features to boost operational excellence in these areas, respectively.
