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Zendesk

Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries. Zendesk is a web-based help desk software with an elegant support ticket system and a self-service customer support platform Agile, smart and convenient.

  • helpdesk
  • software as a service
  • forums
  • customer support
  • on demand
  • knowledge base
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Zammad

Zammad

Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via sev ...

  • helpdesk
  • ticketing system
  • auto responder
  • ticketing
  • facebook integration
UseResponse

UseResponse

UseResponse is a fully customizable, customer feedback software and support ticketing system with open code that you can place ...

  • live chat
  • helpdesk
  • customer service
  • feedback tool
  • chat clients
UserVoice

UserVoice

UserVoice communities are the easiest way to turn customer feedback into action:

  1. Share ideas.
  2. Vote up the best.
  3. Respond, impl ...
  • mobile app support
  • suggestion voting
  • customer feedback
  • wordpress integration
  • german
HelpCrunch

HelpCrunch

HelpCrunch is an all-around communication platform for customer service and sales, suitable for both web and mobile businesses ...

  • automatic messages
  • email notifier
  • live chat support software
  • live chat
  • helpdesk
Reamaze

Reamaze

Designed from the ground up to fit the specific needs of agile businesses, Reamaze can be fully integrated and embedded into y ...

  • live chat
  • helpdesk
  • workflow automation
  • customer service
  • marketing automation
InvGate Service Desk

InvGate Service Desk

InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. Code-free config for Incident, P ...

  • on demand help desk
  • online help desk
  • helpdesk
  • itsm software
  • web helpdesk software
Freshdesk

Freshdesk

Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or ev ...

  • helpdesk
  • customer service
  • ticketing system
  • ticketing
  • social media management
UserEcho

UserEcho

UserEcho gives you the opportunity to create a modern Community to support customers in a few minutes. It includes support for ...

  • live chat
  • helpdesk
  • knowledge management
  • mobile feedback
  • software as a service
OTRS

OTRS

OTRS is a leading cloud-based ticketing and process automation solution. It is used by service teams: IT, customer service, in ...

  • helpdesk
  • workflow automation
  • customer service
  • itil software
  • process automation
osTicket

osTicket

osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and w ...

  • helpdesk
  • ticketing system
  • support ticket system
  • ticketing
  • php
Help Scout

Help Scout

Help Scout scales like any other help desk, but the customer experience is personalized like a normal email. Customers don't ...

  • helpdesk
  • customer service
  • ticketing
  • customer feedback
  • email management
Kayako

Kayako

Kayako is effortless customer service software that helps teams be more productive and build customer loyalty.

Offer support v ...

  • live chat
  • helpdesk
  • customer service
  • support ticket system
  • ticketing
((OTRS)) Community Edition

((OTRS)) Community Edition

((OTRS)) Community Edition is the open source version of the fully-managed OTRS service management suite, a leading cloud-base ...

  • helpdesk
  • workflow automation
  • ticketing system
  • support ticket system
  • ticketing
Get Satisfaction

Get Satisfaction

User or customer feedback system with voting facility about proposals done by users. Similar function as the UserVoice system. ...

  • crowdsourced customer support
  • peer to peer support
  • customer feedback
  • customer relationship manager
Desk.com

Desk.com

In March, 2018, Salesforce announced the end-of-life for desk.com in March, 2020. Desk.com lets you see all your customers in ...

  • helpdesk
  • ticketing
  • customer support

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