Verax Service Desk
Verax Service Desk automates and streamlines incident management, ensuring timely resolution and SLA compliance.
Verax Service Desk helps to: Control incident resolution workflow from assigning tasks to administrators and resolving incidents, to automating workflows and tracking them through to completion.Shorten incident resolution time based on experience-based information stored in the knowledgebase. *Ensure that incidents are resolved in a timely manner via fully configurable escalation and notification procedures.
Monitor and report SLA (Service Level Agreements) compliance.Integrate service and support processes across multiple departments.
