Mopinion
Mopinion is specialised in collecting and analysing feedback data in real-time. We mainly focus on digital touchpoints such as websites and mobile apps, but we also capture feedback on the more traditional touchpoints such as call centres and physical stores. In terms of collection however, data is always collected digitally. For example, via email invites or in-store surveys on tablets. Mopinion serves both SMB and Enterprise businesses that have a digital-first attitude, meaning most of their products and services are offered online. In terms of the industries we serve, many of our customers fall under the following: Finance/Insurance, Utilities, Telecom, Automotive, Travel & Leisure, eCommerce and Consumer Electronics. Mopinion is a feedback analytics software. It also takes feedback one step further and offers in-depth analysis opportunities for its users. With real-time data visualisation in customisable dashboards and charts, users are able to quickly and efficiently digest large sums of data. Our ‘one-stop shop’ offers: Slide-In Surveys Feedback in modal Visual Feedback More complex surveys that include question routing In-depth analysis, including text analytics, sentiment analysis, smart labeling, etc. Advanced data visualisation with in-chart filtering and customisable dashboards Action Management capabilities
