Kayako
Kayako is effortless customer service software that helps teams be more productive and build customer loyalty.
Offer support via email, live chat, Facebook, Twitter, and offer a 24/7 Help Center.
Help Center Customers can answer their own questions, quickly and simply. Customer journey Visualize your customer’s journey and unify all your customer's interactions. Integrations Bring customer activities from over 650+ apps for immediate context. Kayako Messenger Support customers with a live chat experience that's as intuitive as messaging their friends. Automations Work smarter and automate manual work by streamlining your workflow with smart business rules. Macros and canned responses Save time and send predefined, personal replies to common questions in seconds.
SLAs Stay on target and track performance with goals for response and resolution times. Customer satisfaction ratings Listen to your customers and measure satisfaction for every conversation. Insights Keep a check on your team with at-a-glance dashboards and instant access to metrics that matter. Custom reporting Dig deeper into your data to discover insights and trends to work smarter, not harder. "This is the easiest and most efficient customer support tool that we've ever seen - and highly customizable."
