Comm100 Live Chat
The Comm100 digital conversation platform powers real-time interactions via web, mobile, and messaging. We make it easy for organizations to answer questions, solve problems, and keep customers happy. From front-line marketing and sales to ongoing service and support, Comm100 enables great digital experiences that drive revenue without increasing costs. Organizations like HP, Advanced Auto Parts, Stanford University and Veridian Credit Union use Comm100 to exceed customer expectations every day. With headquarters in Vancouver, Canada, and over 10,000 customers worldwide, we help make customer conversations count.
Key Features of Comm100 Live Chat
• Chatbot that automates your live chat
• Audio & Video Chat
• Fully customizable chat buttons and windows
• Insightful performance reports & analysis
• Rule-based chat routing and allocation
• Industry-leading security and reliability
• 100% uptime with the MaximumOn technology
• Multiple Languages and auto-translation
• APIs and webhooksReal-time visitor monitoring and tracking
• Rule-based proactive chat
• Rich chat efficiency tools such as canned response, file transfer, spell check, shortcuts, etc.
• Pre-chat survey, post-chat survey, operator wrap-up
• Team collaboration and supervision
• Granular permission setting
• Complete easy-to-search chat history
• Integration with popular CMS, e-Commerce, CRM, screen sharing, help desk, contact center, analytics systems
• Web, desktop and mobile apps
Learn more at: https://www.comm100.com/livechat/featurelist.aspx
