Avaya Voice Portal
Multi-channel: New devices and technologies have changed consumer communications and expectations leading many corporations to consider full scale adoption of automated email, SMS text, video, and outbound. Voice Portal supports deployment of multi-channel outbound services as well as video self service through video kiosks, video self help, and interactive voice and video applications High Availability Architecture: Voice Portal has been architected to meet the most stringent performance and high availability requirements that today’s mission-critical speech-enabled communications applications demand, while helping businesses lower ownership costs. Application Management: Single platform for both inbound and outbound self service applications simplifies management and administration. Supports Avaya Proactive Outreach Manager, Avaya Intelligent Customer Routing, as well as integrates with Avaya AuraTM Contact Center for context-based screen-pop and agent selection. Includes multi-tenancy and roles based access to increase economies and reduces operating costs and expenses. Multi-tenancy and Roles Based Access: Combined with roles based access to empower business leaders across your organization to create and manage their own self service applications. Voice Portal provides the ability to change self service data and behavior, such as allowing business managers to self manage key parameters such as hours of operation, call announcements, or holiday greetings. Portable Application Deployment: Platforms share the same VoiceXML browser allowing Avaya Interactive Response VoiceXML applications written in Avaya Dialog Designer to run on Avaya Voice Portal. This approach reduces application deployment risks, increases self service application portability, and ensures a consistent user experience.
