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uContact

uContact is a beautiful and a true “All in One” Contact Center solution, that allows you to offer the best experience to your clients in every interaction through any channel with just one software platform. Some features:

  • ACD
  • Virtual Hold
  • Recording
  • PBX
  • Audio, Video, Desktop Softphone
  • IVR
  • Voice Broadcast
  • TTS - ASR
  • Dialers
  • Preview, Progressive, Power, Predictive
  • SMS
  • Web Chat
  • Click2Call & Call Back
  • Email
  • Social Networks
  • Real Time Monitoring
  • Quality management
  • Workforce Optimization
  • Reporting Analytics
  • Workflow Designer
  • Forms Designer