xMatters is an actionable IT alerting platform that relays data between systems while engaging the right people to resolve incidents faster. xMatters automates and brings structure to communication so you can proactively prevent outages, resolve incidents, and keep the right people informed. xMatters brings your toolchain together to empower IT and Development enabling the connectivity among your solutions as well as the handoffs in your process. With xMatters cloud-based intelligent communications platform, users can perform tasks or resolve incidents effectively by automatically connecting and notifying the most relevant individuals in an enterprise. Resolution teams and individuals are targeted using information based on on-call schedules, skill sets and escalations. The on-call schedule information registers substitutions and holidays, ensuring that only present as well as relevant employees are contacted. Users can create and automate critical incident processes, send and automate escalations and set up automatic trigger notifications using the monitoring and service management systems of the user’s enterprise.
The technology and features incorporated in xMatters offer users an automated and flexible IT communications solution. Since xMatters is fully functional on mobile and tablet devices as well as desktop, users can receive updates and notifications whilst on the move. By targeting relevant teams of people, xMatters aims to resolve incidents faster. In order to improve the overall efficiency of business processes and incident resolve, stakeholders as well as IT teams are automatically informed and updated on any incidents. xMatters is designed for enterprises to manage essential business processes and issues quickly and efficiently, using targeted and automatic communication. While used by lots of large enterprises, xMatters is suitable and scalable for use by IT teams of any size.