VCC Live's solution offers multiple contact center solutions, communication channels and other services. Key functionalities include database management, project management, user management, team management, quality management and more. VCC Live offers a telesales solution that manages telesales campaigns and telco services for organizations. Features like predictive dialer, A/B testing, mass SMS, chat and email ticketing are available. Further, customer service is offered via multiple communication channels and call blending. Local and international telco service are also offered. VCC Live Pay is used to make payments during a phone call. It helps in managing debt collection. Further, VCC Live integrates with Webhook, Database API, Javascript SDK and payment feedback applications. VCC Live provides its services on per seat per month subscription basis and support is provided via email, online guides and tutorials and over the phone.