ProProfs Chat
ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products & services and assure your customers that they are around anytime they need you. ProProfs Chat will help your support teams reduce tickets, improve customer response time and satisfaction, and ultimately increase sales and ROI. The tool is most suitable for personalizing the shopping experience of your customers by displaying them right offers and providing them help wherever needed, which will help you to strengthen sales. Furthermore, this chatting platform allows the support executives to send proactive chat invitations to the website visitors and guide them through the sales process.
Key features
- Capture leads and boost sales
- Real-time support
- Operator to operator chat
- Easily embed chat
- Chat via web interface
- Supports chat across multiple devices (iPhones, Mac) and runs on any OS
- Record and monitor offline messages
- Track and judge operator performance
- Set up department based chat
- Hassle-free integration with other tools(CRM, CMS, ecommerce, email marketing)
- Customized chat window
- Real-time visitor monitoring
- Measure customer happiness level
- Post-chat feedback surveys
- Integrates with Google Analytics & Adwords
- Curtail call support expenses
- Handle multiple chats and co-browse
- Offer support and help on the go
- Reach out to a global audience
- Agent Scheduling
- Visitor banning
- Automatic Greetings
- Assignment Management
- Visitor Targeting
- Knowledge Database
- GeoTargeting
- Offline Form
- Call Me Option
