Heymarket
Business text messaging for your team! Subscription includes unlimited users. Get shared phone numbers and inboxes for your team to track messages. Great for customer support, sales, marketing, and operations. Nothing for your customers to install. They get normal text messages and Facebook messages. CUSTOMER SUPPORT
- A shared inbox where your team can share messages and replies
- Open or close chats to keep your queue clear
- Triage chats by assigning them to agents
- Create multiple inboxes to organize chats by department, by region, or anything else
- Templates with text, photos, links, and merge tokens allow you to reuse personalized messages
- Set reminders and scheduled message and never forget to follow up with a customer
- See when team members are viewing a chat or typing a reply
- Add and share private notes about each contact MARKETING
- Organize contacts into lists and send them private, personalized text messages. Each text is treated as a 1-on-1 message - like a Bcc: email
- Personalize messages with merge tokens like "first name" or custom fields
- Campaigns can send a sequence of message on schedule you determine
- Schedule messages to be sent at a specific date and time
- Reports to check the status of messages sent to each list SALES
- Capture & reply to leads from your website
- Set reminders to follow up with each lead
- Works with your existing CRM WORKS THE WAY YOU DO
- Heymarket's award winning mobile apps work in sync Heymarket Web in any web browser
- Do not disturb to control work-related notifications
- Integrates with Zapier, Facebook, your website, Slack, Google AdWords, and Google My Business ADMINISTRATIVE FEATURES
- Auto reply based on a schedule or at all times
- Set call forwarding for incoming calls
- Select which team members have access to specific inboxes
- Export chats for reporting or auditing
- Manage custom fields
- Subscribe for your entire team with a corporate credit card
