Deskulu
Deskulu is an oensource helpdesk built by Taskulu and based on Drupal. It inherits all Drupal's flexibility and plethora of modules that allow you to add more functionality.
FEATURES All existing features offered by Drupal (Role-based user management, customizable fields on all entities, etc), Views (easily visualize information in any format you want) and Rules (automate workflows without any coding). Knowledge base Discussions (public product forums) Ticketing system Ticket submission by both anonymous and logged in users. Email integration for replying to tickets (for both users and support agents). Assign tickets to support agents. Configurable ticket status (open/closed/etc). Configurable ticket categories (feature request/bug report/technical support/etc) Configurable ticket priorities (urgent/high/low/etc). Ticket tagging. Multi-lingual support Farsi and English are available by default. Default theme supports RTL layout. RESTful API for integration with your own product using the Services module.cketing system based by Taskulu
