Have you ever implemented a tool for your IT organization that seemed to have everything you needed in functionality, but the implementation wasn’t as successful as you planned? Our consultants have seen many organizations like this. A lot of time and money was spent choosing and implementing a tool, with poor end results. We have learned over the years that without putting your processes first, any tool will fail in the long run. IT Service Management has evolved over the years to become infinitely more customer-centric, service-focused and automated. Your employees and customers rely on you to deliver the services that allow them to get their jobs done in the most efficient way possible. That’s why we designed our unique 7 Steps to Successful Service Management method. It goes way beyond just a software tool. It’s a new way of work, with new work methods for all employees. With this method, we can safely guarantee a successful implementation. And it provides you with more time to focus on what you actually do best: your work. As part of the 7 Steps to Successful Service Management-method, we offer our software suite: Clientele ITSM, based on the principle that it should:

• Deliver end-to-end services effectively, across the enterprise.
• Automate, standardize and improve processes.
• Empower customers to be self-sufficient through self-service. Mproof’s vision has resulted in a customer centric software suite that enables you to continuously improve your service.