Provides real-time service visibility and health indicators, business context and impact to support response prioritization. This closely aligns Lines of Business and IT Operations teams allowing collaborative and holistic management of services and dynamic infrastructures such as cloud. Multiple KPI historical time analysis and tracking Dynamic visualization of key performance indicators (KPIs) in real-time Real-time service status calculated against business indicators, not just underlying IT availability and performance Patented, non-intrusive real-time data access layer to leverage existing sources of asset data Real-time Service Level Tracking Out-of-box business service reporting and charting Granular user and role permissions to control views and filter Multi-customer role based dashboards with single product instance Extensive operating system platform support Tight integration with a large host of IBM Tivoli's products and many third-party data sources using patented technology Direct support to Autonomic Computing by providing real-time insight into the availability, performance, and integrity of e-business infrastructure, as well as the critical business services and processes that facilitate day-to-day business operations. Efficiently works across platforms such as Microsoft, Distributed and Mainframe Operating system(s). List the high level operating system families the product runs on. For example: “Windows” rather than “Windows XP”.